Refund policy

Return and Refund Policy

Last updated: September 30, 2026

At My Faithful Home, we want your journal to arrive in good condition and your digital download to work as expected. If something is wrong with your order, contact myfaithfulhome@proton.me with your order number and a description of the issue.

Printed journals

Our printed journals are made to order. We do not accept returns or exchanges for a change of mind, selecting the wrong format, or no longer wanting the journal, except where required by law.

If your journal arrives damaged, contains a printing defect, or is the wrong item, please contact us within 30 days of delivery, if possible. Include your order number and photographs of the issue and packaging where available.

We will review the issue and arrange an appropriate replacement or refund. This requested reporting period does not limit your rights under applicable law.

Please contact us before returning an item. If we require a return for a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover the necessary return shipping costs.

Digital PDFs

Because digital files are supplied electronically, we do not offer change-of-mind refunds once the download has been supplied, except where required by law.

If you cannot access your download, receive the wrong file, or believe you were charged twice, please contact us. We will help restore access, provide the correct file, or arrange an appropriate refund if the issue cannot be resolved.

Printed journal and PDF purchases

Printed journals and PDFs are delivered separately. You may receive your digital download before your printed journal arrives.

If there is a problem with either part of your purchase, contact us without waiting for the other part to arrive. We will explain whether any replacement or refund applies to the affected item or the entire order.

Cancellations and address changes

If you need to cancel an order or correct your shipping address, contact us as soon as possible.

We will check whether your printed order can still be changed or canceled before production begins. Changes and cancellations cannot be guaranteed once production has started.

If your purchase includes a PDF that has already been supplied, canceling the printed portion does not automatically make the digital portion refundable. We will explain any proposed refund amount before finalizing the cancellation.

Missing or delayed deliveries

If your order appears lost, is significantly delayed, or tracking shows delivery but you cannot locate it, contact us so we can investigate with our fulfillment provider and help resolve the issue.

Please review your shipping address carefully before completing your purchase. If an address error causes a delivery problem, contact us to discuss the available options and any additional shipping costs before a replacement is arranged.

Approved refunds

Approved refunds will be issued to the original payment method. We will confirm the amount being refunded and whether it includes shipping charges.

For confirmed damaged, defective, or incorrect items, any refund will include applicable shipping charges attributable to the affected items. If a replacement is arranged, you will not be charged additional shipping for that replacement.

Your bank or payment provider determines how long a refund takes to appear in your account.

Your consumer rights

Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded. Where applicable law provides additional cancellation, return, replacement, or refund rights, those rights remain in effect.

Contact

For order support, cancellations, or refund questions, email myfaithfulhome@proton.me.